Shipping policy

Shipping Policy Last updated: August 18, 2026 Processing Time Orders are processed within 1-3 business days of being placed. During peak periods (holidays, sales events), processing may take up to 5 business days. You will receive a confirmation email with tracking information once your order has shipped. Shipping Methods and Timeframes Free Standard Shipping (United States): - Cost: FREE - Estimated delivery: 7-14 business days after processing - Tracking: Provided for all orders Shipping Destinations We currently ship to all 50 US states. We do not offer international shipping at this time. Order Tracking Once your order ships, you will receive an email with a tracking number. You can track your order through the carrier's website. Tracking may take 24-48 hours to update after you receive the shipping confirmation. Shipping Delays While we strive to meet delivery estimates, shipping times are not guaranteed. Delays may occur due to: - Carrier delays or weather conditions - Customs or regulatory holds - High volume periods (holidays, promotions) - Incorrect shipping address provided at checkout We are not responsible for delays caused by the shipping carrier or incorrect address information. Please ensure your shipping address is correct at checkout. Lost or Stolen Packages If your tracking shows delivered but you have not received your package: 1. Check with household members and neighbors 2. Look around your delivery area (porch, garage, mailbox) 3. Contact the shipping carrier directly with your tracking number 4. Contact us at support@trendhaus.store if the package cannot be located We will work with the carrier to resolve the issue. Claims for lost packages must be filed within 14 days of the marked delivery date. Damaged Items If your order arrives damaged, contact us within 7 days of delivery with photos of the damaged item and packaging. We will arrange a free replacement or full refund. Incorrect Address Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, the customer is responsible for additional shipping charges to resend the order. Order Changes If you need to change your shipping address after placing an order, contact us immediately at support@trendhaus.store. We can only make changes before the order has been processed and shipped. Contact Us Email: support@trendhaus.store We aim to respond to all inquiries within 24-48 hours, Monday through Friday